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Monday, January 16, 2012

My Stay at Mount Alvernia Hospital

Due to our good delivery experience (with Julien) at Mount Alvernia Hospital, we decided without a doubt to go back.

And how was our 2nd delivery experience and stay there?

SUPERB!

For the following reasons:

1. Awesome customer service

Every single nurse that attended to me were friendly, motherly (for the older nurses), very patient, caring, knowledgeable, personal EVEN THOUGH they were running short of manpower that weekend. More than half of them would ask about my family, my delivery.

In one instance, while I was being wheeled into a 2-bedder maternity ward (as all the 1-bedders were unavailable that busy weekend), the hubby stopped the nurse in her tracks and requested for a change to a 1-bedder room in the medical ward instead. (The 2-bedder was too cramped for our liking!)

The nurse immediately pushed me out of the room and made arrangements with a great can-do and will-do attitude… no signs of displeasure or complaints! She even apologized to us for what seemed like a hundred times, for the inconvenience caused due to the lack of rooms! And not forgetting it was a very busy day and we had seen her running in and out of the delivery wards.

The hubby also went back to the hospital after we were discharged to settle Jensen’s birth certificate. He took the shuttle bus provided by the hospital and was very impressed with the bus driver – he was smiling and saying his ‘Thank you and Goodbye’  to the alighting passengers!

AWESOME!

2. Affordable rates

Our hospital bill came up to be $5k+ for a natural, unassisted delivery with epidural, a comfortable stay at a Single Deluxe Room, companion charge, doctors' fees and baby's stay...… Very affordable as compared to the other private hospitals.

3. Comfortable room

Here are some pictures!

My warm and cosy room

My room

Flat screen TV with HBO movies to entertain me

TV facing me

Nice and spacious bathroom

Bathroom1

Bathroom2

Sofa cum hubby’s bed

Hubby's bed

There was a mini fridge and lots of cabinets and drawers to accommodate our stuffs as well!

We definitely enjoyed our short stay there!

Do share with me your hospital stay experiences if you can, enjoyable or not so enjoyable.

Now signing off with a picture of Jensen at Day 7!

Jen Day 7

5 comments:

Xia said...

Jensen is SO CHARMING! :)

jotoh said...

Wow! I've seen reviews about restaurants, places of interest etc. but not really on hospitals! Nice entry! Believe Mt. Alvernia appreciates.

Jerb said...

Hi Joanne,

The service at Mt A was awesome, I had to blog about it!

Hi Nat B,

All delivery suites at Mt A come with attached bathrooms. I enjoyed my experience there!

tazie said...

hi - I chanced upon your blog. Thanks for sharing your experience & the photos. :) I am due in Aug 12 and is choosing my hospital now.

have some questions I hope you can help with:

is the single deluxe room at the our lady ward?

for $5K plus expenses, is this before or after medisave deductible? and inclusive of the costs of gynae (delivery & ward round charges), Pediatrician & Anesthesiologist Charges?

tazie said...

hi - I chanced upon your blog. Thanks for sharing your experience & the photos. :) I am due in Aug 12 and is choosing my hospital now.

have some questions I hope you can help with:

is the single deluxe room at the our lady ward?

for $5K plus expenses, is this before or after medisave deductible? and inclusive of the costs of gynae (delivery & ward round charges), Pediatrician & Anesthesiologist Charges?